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Why should I choose your agency?

Portal is a travel agency specialized in private and hotel accommodation in Trogir Riviera. All the units in our website are personally visited and reviewed by the staff of the agency. Our wish is to objectively describe the range of accommodation and to satisfy customers.

In which places you can offer accommodation ?

The agency offers exclusively objects in the Trogir area. More about the destinations in Trogir Riviera you can see the destination of Trogir Riviera

Who do I turn to in case I need help or recommendation?

Our customer service is at your disposal 7 days a week. Contact us without hesitation.

What is Wish list?

In case you do not book your accommodation the first time you visit our web site and you do not wish to search our offer every time from the beginning, you can save the accommodation units you like in ‘Wish list’. In other words ‘Wish list’ is a list of accommodation units and other services  you selected.

How does your agency operate?

After booking the guest and agency enter a legal relationship. On the following link you can find general terms and obligations for both guest and agency. general terms

What is included in the price of the rent?

The price of the rent includes the use of electricity and water, dishes, cutlery, linen, towels and the SAT TV. The final cleaning is generally included in the price of the rent if not otherwise stated.

How do I book a service from your offer?

The booking procedure is explained in detail on the following link. how to book

How do I pay for the reservation?

All the information about the payment you can find on our pages on the following link. methods of payment

Do I get some confirmation for my reservation or voucher?

Yes, after the payment is done we will send you voucher by email. The voucher is the guarantee that you booked a service from our offer. You can find all relevant information related to the reservation on the voucher. Besides contact information about the owner, on the voucher you can also find information about the guests and the reservation: name and surname of the guest, number of persons, date and the amount you need to pay when you come in accommodation unit.

Can I bring my pet to the accommodation unit?

Certain hosts from our offer do not accept pets in their accommodation units. The possibility of bringing pets and the price is indicated for every accommodation unit separately. It is also necessary to enter the pet into the booking form.

What happens if I bring more people to the accommodation?

If more customers than are stated on the voucher arrive at the accommodation unit, the host has the right to deny the extra customers accommodation or to accommodate all of the customers at extra charge directly made to the host. Therefore, it is crucial to register all the people. It is also necessary to enter all the children even the babies into the booking form.

Why do I sometimes get a negative response to my inquiry even though your web pages show different?

Since we contact our hosts by phone to check accommodation unit availability immediately after your request, unfortunately it is not possible to keep availability on our web pages updated to the minute. Nevertheless, we do our best to update accommodation unit availability as frequently as possible. We apologize for any inconvenience.

Is there a certain time when I am supposed to arrive and leave the accommodation?

Arrival in the accommodation is after 2 p.m. and departure is before 10 a.m. If you need to come before or stay after that time please inform us earlier by e-mail. If we do not have any other guests arriving or coming we will be happy to give you that opportunity to come or to stay few hours earlier or later, of course without additional payment.

How to reach the accommodation unit?

The address of the accommodation unit and the proprietor's telephone number can be found in the top left-hand corner of the voucher we have sent you. For driving directions we suggest www.viamichelin.com and you can find Google map for each accommodation unit on our web site. If you are coming by plane you can book transfer from airport to accommodation. All details you can find at transfers and taxi service

Where am I to pick up the keys?

You should pick up the keys from the owner, on the spot. The best is to call the owner (telephone number in voucher) one hour before arrival.

Can I change my reservation after the advance payment?

Should changes occur after the advance payment you are obliged to inform the agency about the change. The following are examples of changes: changes to the number of guests, changes to arrival / departure dates. In every case the change has to be authorized by the host.

Am I entitled to a refund in case I cancel the reservation?

The terms of the cancellation depend on the date of the cancellation regarding the arrival date. You can check the details about the cancellation on the following link general terms

Is final cleaning included in price?

The accommodation unit owner will handle the cleaning after your departure. However, you're required to leave the unit in a neat and undamaged condition.

Do I need to pay entire rent rate although less people than indicated in voucher are coming?

Entire rent rate indicated in voucher is to be paid even in the case when accommodation unit is used by less people than indicated in voucher. There is an exception for object with price per extra bed in case you do not use that bed.

Do I need to pay entire rent rate although I come later or leave earlier in accommodation unit?

Entire rent rate indicated in voucher is to be paid even in the cases when customer is late and he takes accommodation unit in rent with one or more days of delay. If the customer needs to stop the use of accommodation unit before the departure data indicated in voucher, the host is not obligated to refund - him the days he will not use accommodation unit. If the customer does not come inside of 24 hours from the arrival date, the host is not obligated to hold accommodation unit for him anymore.

What are guest obligations?

The guest is required: to pay balance directly to the host in cash first day of arrival, to obey house rules in accommodation units and to have good relations with the host, to produce the confirmation of payment (Voucher received by mail or email) upon arrival with travel documents. The guest is obligated to check whether a visa is necessary for the country where the destination is located or for neighbouring countries. Should the guest not follow the above listed obligations, the guest is liable for caused damage and must cover the expenses. By confirming the reservation, the guest accepts to pay for all damages caused directly to the host. If the guest does not obey house rules in accommodation unit (especially disturbing other guests or neighbours after 11 p.m.) the host has the right to stop the rent without obligation of any refund to the guest.

Can I pay rest of the amount with credit card or bank payment?

No, unfortunately that is not possible. If you do not want to carry cash you have 2 possibilities to take cash from bank machines in Croatia (in kunas) or to pay directly to Croatica full amount the latest 15 days before arrival in apartment.

Where can I rent a car in Croatia?

If you are not planning to arrive to Croatia by car and wish to move independently from public transport we have a solution for you. You can take car in one town or airport in Croatia and drop it in other. Book a car from our rent-a-car offer with lowest rates rent a car

If you plan to arrive with your car and you want to learn more about the Croatian highways?

You can check all relevant information about the Croatian highways on the following link. hac Here you can check the routes, the prices and many other information.

Which travel documents are required for entry in Croatia?

For all entry document-related issues, please visit www.mvpei.hr

 

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